The University of Salamanca, in the Spanish consortium that generates the first multimodal digital ticket

Estimated reading time: 3 minutes

For years, there has been a search for ways to develop a technology that would enable agencies and operators to implement a multimodal digital ticket in order to increase management efficiency and provide better customer service. Millions of users despair every year at having to handle multiple tickets when using several modes of transport on the same journey and the situation worsens when a connection is cancelled or missed, creating a major problem for the customer and the agency.

The consortium formed by Tourism Data Driven Solutions (TDDS) and the University of Salamanca, through the BISITE Research Group, has managed to generate the first multimodal digital ticket supported by a single QR. It is called OnePass; a software based on blockchain technology and artificial intelligence that allows the travel agencies to generate multimodal digital tickets. Any type of means of transport that is digitized can be included in OnePass, generating a single identification code (QR) for all the tickets being issued.

In addition, thanks to the Machine Learning and Deep learning (Artificial Intelligence) models developed by the researchers at BISITE (University of Salamanca), the software automatically corrects any disruption and can generate recommendations and develop personalized services, products, and trips.

The ticket will be covered by a comprehensive insurance against any disruption that may occur during the trip.

OnePass is financially supported by the RETOS program of the Spanish Ministry of Science and Research due to its large R&D&I component and has entered the EU Accelerator program process. In addition, it is looking for investment partners to make its international scaling as fast as possible. This software is designed so that travel agencies can offer multimodal digital tickets to their customers, reclaiming their prominence in the travel sector.

A single QR for all tickets

OnePass makes it possible to collect and integrate the information about each journey in a single identifying QR. In case of changes in the route, the QR remains unchanged, avoiding the hassle of resending new travel documents to the passenger. This is an innovation that has been long awaited by travel agencies, which are reclaiming their leading role in the industry thanks to this solution.

In addition, AI will make it possible to react automatically to any disruption and rethink the continuity of the trip based on the rules established by the customer or the agency, allowing the customer to continue their journey with new tickets or alternative routes.

On the other hand, the system allows for data capture, data analysis and information representation, as well as the creation of user behaviour patterns.

Smart Travel Tech

OnePass incorporates the new technologies related to Smart Tourism Destinations and is already recognized by SEGITTUR in its Directory of Solutions.

It improves the customer experience, since the customer will have a single QR for all bookings until arriving at their final destination and back, and will be covered by a comprehensive travel insurance against any disruption that may arise during the trip.

In addition, it brings great value to Travel Agencies, which regain their prominence and bring greater efficiency to the integral management of travel.